Presenting the forefront
of AEM excellence

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Shaping the Future of
the Telecom Industry

We help telecom operators modernize customer experience from the inside out. From e-commerce and super apps to AI-led support and gamified engagement – we build high-performance platforms that drive loyalty, reduce churn, and boost ARPU.

Shaping the Future of
the Telecom Industry

We help telecom operators modernize customer experience from the inside out. From e-commerce and super apps to AI-led support and gamified engagement – we build high-performance platforms that drive loyalty, reduce churn, and boost ARPU.

Solving Telecom’s Digital Bottlenecks End to End

Telecom operators today face shrinking margins, rising customer churn, and fragmented digital journeys. Legacy systems slow down innovation, while siloed platforms make it nearly impossible to deliver the seamless, personalized experience customers now expect. Most e-commerce and self-care efforts remain basic, underperforming, and hard to scale. Add to that the pressure of staying relevant in a hypercompetitive market, and digital transformation often feels like a moving target.

At Ekfrazo, we help telecom brands turn these challenges into growth levers. From launching full-stack eShop platforms and super apps to enabling predictive AI and self-service, we build modular digital ecosystems that unify experiences across touchpoints. Every solution is built for scale, agility, and real-world complexity – not just front-end polish. So whether you’re solving for revenue, retention, or reach, we help you deliver experiences your customers value and your business can grow on.

Adobe Experience & CX Audit

Unlock gaps in your digital experience with Adobe-led audits and omnichannel strategy design. Identify friction points, streamline journeys, and build a CX roadmap tailored to your customer segments.

eShop & Platform Modernization

Launch fast, scalable telecom marketplaces with Headless Magento and API-first architectures. From self-service to checkout to billing. we bring every layer together for performance and personalization.

Support & Operations Automation

Empower customers with always-on AI agents, self-service, and real-time insights. Reduce support volumes while increasing CSAT with automated sanity checks, integrated ticketing, and voice-of-customer analytics.

App Development & Gamified Engagement

We build super apps and gamified experiences that customers love to come back to. Loyalty programs, binge packs, AR hunts – we turn everyday telecom usage into habit-forming engagement.

From Delay to Delight for MTN: Ekfrazo’s AI Customer Service Overhaul

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

From Delay to Delight for MTN: Ekfrazo’s AI Customer Service Overhaul

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Case Studies

Reinforcing MTN’s Review Flow with Smart Automation

A hidden input flaw was silently crashing MTN eShop’s product review page. Ekfrazo stepped in with automation-first QA, secure coding, and real-time validation – eliminating failures and strengthening platform resilience without slowing down delivery.

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Don't hesitate to reach out.